---
sidebar_label: Support
doc_id: c1bb139d-6e3d-4940-9018-c9c77a3461de
description: >-
  Get help with nullplatform through sales inquiries, Slack support channels, or
  our service desk portal.
keywords:
  - support
  - customer service
  - slack
  - service desk
  - nullplatform
---

# Support

We're here to help! 🤝 Here are the best ways to get in touch:

## General inquiries

If you’d like to learn more about nullplatform or request a demo, our [**sales team**](https://www.nullplatform.com/contact-us) is available to help. They can answer your questions and walk you through how nullplatform works.

## Already a nullplatform user?

If you're already using nullplatform and need support, you can reach us through one of the following options:

### Reach out on Slack

If you already have an organization's channel, you can contact us on **Slack** through the dedicated channel we set up for your team.

To help us assist you faster, don't forget to include:

- A brief description of the issue  
- Steps to reproduce it, if possible  
- Any relevant screenshots or logs  

#### What's my organization's channel?

Your organization's Slack channel looks like this: `#<your-org-name>-nullplatform`. For example, if your organization is *Acme*, the channel would be `#acme-nullplatform`.

### Raise a request through our service desk

Alternatively, you can contact us through our [service desk portal](https://nullplatform.atlassian.net/servicedesk/customer/portals). Use this option to:

- Submit service requests  
- Suggest new features  
- Report bugs  
- Report incidents  

When submitting a request, please include a clear description of the issue to help us assist you more quickly.

---

Don't hesitate to reach out! 😊